| QUESTION |
IDEAL OFFICE |
NATIONAL |
| How do you handle furniture deliveries and installation? |
Furniture is set up and installation is inculded at no additional charge. |
Installation is an additional charge or not at all. |
| What if you don't have an item in stock? |
If we don't have an item, we'll back order it and get it for you quickly, no need to reorder. |
If it's not in stock, it's not back ordered, you have to remember to reorder it. |
| Do I have to use my account number when ordering? |
No. We call our customers by name. When you call us, all you need is your company name. |
Yes, you must have your acount number and catalog code number when ordering. |
| Who responds to customer inquiries? |
Our phones are answered by helpful, experienced team members. |
Phones are anwered by automated systems. |
| Do you provide outside sales support? |
Yes. Our outside sales people are very knowledgeable and have been with Ideal for many years. |
Sale people are trained to open your acount only, with no mandate to revisit your company. |
| What products are available? |
Our catalogs represent many available products. We can source and deliver virtually any office supplies or furniture. |
What you see is what you get. If it's not in their catalogs, you can't get it. |
CATALOG
